Enjoy fast, reliable and secure connections every time, with 247connect, our simple and affordable remote desktop software that just works. Easy-to-use focused features help you to quickly support users, troubleshoot and fix managed and on-demand devices - minimising downtime for customers and employees. Avoid interrupting end users by easily viewing a hardware inventory for each device before starting a remote control session – plus, access CPU, memory, network, processes and more to spot small issues before they become bigger problems. Secure by design, 247connect also includes robust security measures for a secure connection every time! Visit stand 270 to also discover our other solutions including mass alerting and IT management.

Adaptavist is a global technology and innovative solutions provider, helping organisations boost agility and tackle the challenges of digital transformation. Part of The Adaptavist Group, our global team of over 1,000 supports 22,000+ customers—including more than half of the Fortune 500. As a Platinum Atlassian Solution Partner and trusted strategic partner of AWS, GitLab, monday.com, and others, we deliver expert, end-to-end consultancy across DevOps, cloud, agile, work management, and service management. Our approach includes world-class training, managed services, and licensing solutions. We deliver high-velocity ITSM, ESM, and Customer Service Management through tailored, end-to-end solutions—helping organisations optimise how services are designed, delivered, and experienced. - Service management discovery assessments - ITIL ® maturity assessments - Solution design, implementation, and migrations - Jira Service Management fixed-price packages and training - ITIL ® Foundation Certification and managed services

ai.work is a unified workforce platform that enables organizations to deploy AI workers to enhance efficiency, optimize decision-making, and scale operations. Seamlessly integrating AI into daily workflows, it streamlines processes while ensuring control and adaptability.

ALVAO – Smart ITSM & ITAM for Microsoft-Centric Organizations Transform IT operations with ALVAO, the AI-powered IT Service Management (ITSM) and IT Asset Management (ITAM) solution built natively for Microsoft environments. Hosted on Azure and enhanced by OpenAI & Copilot, ALVAO seamlessly integrates with Microsoft 365, automating workflows, optimizing asset tracking, and strengthening security. Unlike traditional ITSM tools, ALVAO pairs a powerful Service Desk with a mature ITAM solution, ensuring full lifecycle asset management, compliance tracking, and cost efficiency—all within a single, intuitive platform. Our flexible licensing model means you only pay for what you need, scaling effortlessly with your organization.

Atlassian Corporation (NASDAQ: TEAM), a leading provider of team collaboration and productivity software Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 300,000 companies of all sizes worldwide - including NASA, Audi, Kiva, Deutsche Bank and Dropbox - rely on our solutions to help their teams work better together and deliver quality results on time. Learn more about our products, including Jira, Confluence and Jira Service Management at https://atlassian.com/.

Atomicwork helps enterprises reduce IT service costs and boost productivity through its agentic service management platform. Built for modern businesses, Atomicwork eliminates manual IT tasks, reducing resolution times by 90%, and empowers IT teams to focus on strategic initiatives that drive growth. Trusted by leading enterprises, Atomicwork transforms enterprise service management while delivering exceptional employee experiences and accelerating business success. Headquartered in San Francisco, Atomicwork also has offices in Singapore and India.

Automation Consultants (AC) is a trusted Atlassian Platinum Solution Partner with an ITSM Specialisation, dedicated to helping organisations optimise Atlassian tools for Agile, DevOps, and ITSM success. With over two decades of experience, we provide expert guidance on cloud migrations, digital transformation, and ITSM enhancements, ensuring seamless implementation and maximum value from Atlassian solutions. Our award-winning service delivery and deep expertise in Atlassian ITSM solutions empower enterprises to modernise service management, scale with confidence, and drive long-term success. Recognised as Atlassian Partner of the Year: Service 2023, we hold a 98% customer satisfaction rating and a global client base of 600+ organisations. Whether streamlining Jira Service Management, integrating AI-driven ITSM, or optimising enterprise agility with Atlassian tools, AC delivers tailored solutions with proven excellence. Discover the AC difference—empowering you to unlock new possibilities with Atlassian ITSM solutions.

Automox is the IT automation platform for modern organizations. Groundbreaking automation empowers IT professionals to prove vulnerabilities are fixed, slash cost and complexity, win back hours in their days, and delight end users. 350+ Automox Worklet automation scripts make it easy for IT to save time, reduce risk, and thoughtfully automate OS, third-party software, and configuration updates on Windows, macOS, and Linux desktops, laptops, and servers. Join thousands of IT heroes automating confidence across millions of endpoints with Automox.

BRC is a trusted, independent consultancy with deep expertise in ITSM and ESM. With a proven track record, we help organisations navigate complex challenges, drive change, and improve operational maturity. We primarily focus on strategic short-term engagements that deliver immediate value. We deliver health check assessments, workshops, audits, and advisory services that support sustainable improvement. We help organisations make informed decisions, accelerate change, and achieve lasting success. Our expertise is in IT Service Management (ITSM) and Enterprise Service Management (ESM) and covers areas such as: ITIL, organisational change management, service catalogue, target operating model, service strategy, business and service transformation, data and business analytics, business case and cost/benefit analysis, ITSM procurement, market intelligence, SLAs, XLAs and experience management. We deliver service desk development, assessment and certification (with SDI).

BeyondTrust is the worldwide leader in access security and intelligent identity, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers globally, including 75 of the Fortune 100, plus a global ecosystem of partners. Learn more at beyondtrust.com

Biomni, part of The Illuminet Group, specialises in AI-driven automation solutions that enhance IT service management and business efficiency. Its flagship product, Tenjin, transforms the service desk experience by leveraging Conversational AI, Large Language Models (LLMs), and Natural Language Understanding (NLU) to provide seamless, intelligent self-service. Designed to reduce service desk workload and eliminate the need for service tickets, Tenjin enables employees to interact with multiple data sources, enterprise systems, and knowledge bases via an intuitive conversational interface. It automates repetitive tasks, deflects tickets, and enhances knowledge management—improving service resolution times and productivity. With pre-built integrations for ITSM, HR, CRM, and Finance systems, Tenjin seamlessly fits into existing enterprise ecosystems. Visit Biomni, stand 380, at SITS 2025 to see Tenjin in action and discover how it can revolutionise IT service management, optimise workflows, and enhance the employee experience.

ControlUp eliminates digital workplace friction for both IT teams and employees, fostering a productive, high-performing work environment. By enhancing the digital experience across any environment with actionable, AI-driven insights and proactive remediation tools, ControlUp’s scalable Digital Employee Experience (DEX) platform reduces the cost and complexity of workspace management while boosting efficiency and delivering measurable ROI across the organization. Nearly 2,000 customers worldwide, including more than one-third of the Fortune 100, trust ControlUp. Learn more at https://www.controlup.com.

EasyVista is a global leader in IT Service Management (ITSM) and IT Operations Management (ITOM), offering innovative, user-friendly solutions to streamline IT processes and enhance user experiences. Focused on customer success, EasyVista provides scalable tools powered by AI and automation to meet the unique needs of organizations across industries like healthcare, education, government, and retail. Committed to simplicity and innovation, EasyVista empowers businesses to optimize IT operations and deliver exceptional service. Learn more at www.easyvista.com.

eG Innovations delivers IT observability and digital intelligence solutions to accelerate the detection, diagnosis, and resolution of performance issues across on-premises, cloud, and hybrid environments. Our platform provides end-to-end visibility across the IT stack, monitoring everything from application code to user experience, business transactions to virtualization, and storage to the cloud—all through a single-pane-of-glass solution. Trusted by top global organizations, eG Innovations empowers businesses to enhance IT service performance, boost operational efficiency, and maximize ROI on IT investments across diverse infrastructure environments.

Designed for today’s multi-vendor, multi-cloud environments, Entuity Software™ enables ITOps teams to more efficiently and effectively monitor, visualize, and manage their infrastructure.

Join us at Stand 830 at the MSP and SITS Show to discover how our charity and sister CIC, Everyone Digital, can support your ESG, CSR, sustainability, and social impact goals. More importantly, we help MSPs add value to their clients' businesses by delivering secure, professional ITAD services with purpose. By partnering with us, you can offer customers a powerful story of positive environmental and social impact—enhancing your service proposition and deepening client relationships.

Exalate is the leading integration solution for ITSM teams, facilitating smooth collaboration across service desks, IT support, and business systems. It allows Managed Service Providers (MSPs) to securely synchronize data across platforms like Jira, ServiceNow, Zendesk, and more, maintaining flexibility while ensuring control. By automating data exchange, Exalate simplifies multi-vendor operations and fosters better collaboration between teams, improving efficiency and reducing manual effort.

Foxit, founded in 2001, is a global leader in PDF and e-signature solutions with headquarters in Silicon Valley and offices across APAC, EMEA, and the Americas. With over 700 million users and 485,000 customers, Foxit serves businesses from startups to multinational enterprises. Recognized by G2 for innovation, Foxit empowers organizations with AI-enabled document solutions that streamline workflows and boost productivity. Our robust platform includes Foxit PDF Editor and the new PDF Editor+ which combines powerful PDF editing with eSign, mobile, and smart redaction capabilities. As the first to introduce an AI-powered PDF Editor, Foxit is revolutionizing document management, enabling seamless integration and enhanced performance across dev

Freshworks is not just a software company. We're a group of people with a mission to change the nature of work, and give more people a chance to succeed.Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Freshworks has a dedicated team operating from 13 global locations to serve 60,000+ customers including Bridgestone, Citizens Advice, NHS, Brunel University, Hobbycraft, AG Barr, Bensons for Beds, ITV, Klarna and Trainline. For more information visit www.freshworks.com.

Global Technology Solutions is a well established recruitment agency established in 2001 with the main aim to "take the headache out of recruitment" Women in Business and BIOR certified. Specialists in IT Technical , Sales and Service Management resource , providing contract and permanent recruitment support throughout the UK and Globally. As a leading IT recruitment agency, we’ve built a solid reputation for providing exceptional candidates across all areas of IT. Our team is committed to finding the perfect match for both clients and candidates. We specialise in various positions, including Service Desk Analysts, Desktop Support, Incident and Problem Managers, and Service Transition. With a strong presence in key UK locations like Peterborough, Reading, Andover, Bracknell, and London, we offer recruitment services across the UK, Europe, and beyond. We are proud to serve clients worldwide, meeting both local and international needs with our extensive network and rigorous screening process.

HaloITSM is a single, all-inclusive ITSM software solution that can be extended into wider departments for efficient Enterprise Service Management functions. It will transform your current ways of working with intuitive workflows and cutting edge AI, as well as give your teams the ability to deliver the very best service to customers and employees alike. It won’t just standardize your processes, but it will also deliver valuable analytics, so you can match your service delivery to the true needs of your organisation, present, and future. No hidden fees, no locked away features – one product, one plan, one price.

HappySignals enables IT leaders to make human-centric decisions by understanding how employees experience IT. By translating emotions into data, we help IT prioritize changes that reduce frustration, boost productivity, and enhance the workplace experience. By focusing on the end-user experience, HappySignals helps IT leaders align IT performance with business outcomes.

Hornbill is a modern solution for Enterprise Service Management and IT Service Management. It revolutionizes service management by transforming employee experiences, optimizing service operations, and unifying the service ecosystem. For employees, Hornbill delivers intuitive digital experiences that make getting services and support effortless, reducing friction and improving satisfaction. By automating support interactions and service delivery, employees get what they need, faster. For service teams, Hornbill drives efficiency through digital deflection, automation, and AI-powered agent assistance. Codeless setup means teams like HR, and Finance can design, run, and refine their own services and workflows without IT involvement. This simplicity makes it easy to bring teams together on a single service platform. Through unification, Hornbill ensures seamless collaboration between departments. Automated workflows break down silos, enhancing visibility and consistency across service teams. The result is a connected, efficient, and future-ready organization where everyone benefits from a smarter, more efficient service experience.

Hoth (House on the Hill) is a trusted provider of powerful, flexible IT Service Management and Enterprise Service Management software. With 30+ years of experience, we help organisations of all sizes—from public sector teams to enterprise businesses—streamline support, reduce costs, and elevate service delivery. Our modern, AI-powered platform delivers fast ITIL-aligned solutions out of the box, while also offering the flexibility to scale and customise as your needs evolve. Hoth goes beyond ITSM to support Customer Service, Facilities, and Governance Risk & Compliance—all in one intuitive platform. Whether you’re looking for rapid deployment or deeper configuration, Hoth helps you get ITIL and get going—fast. Visit us at SITS to see how we’re making service smarter, faster, and more connected—backed by UK-based support you can rely on.

The most flexible no-code ITSM and ITAM solutions. Service Management and Asset Management solutions that give you the autonomy to make any changes you need as you grow, without the hassle of never-ending implementations or outrageous consulting fees.

ISL Online is a professional remote desktop solution for Windows, Mac, Linux, and mobile devices. It provides end-to-end encryption, SSO, unattended access, and extensive customization options. Select either cloud or on-premises deployment with no limits on the number of users or devices support. Ideal for all customers, that prioritize security and flexibility. Established in 2001, ISL Online is headquartered in the heart of Europe, with offices in Germany, Slovenia, Switzerland, the United Kingdom, and the United States. Trusted by a diverse global clientele including banks, insurance companies, hospitals, universities, and large enterprises such as Konica Minolta, Canon, Mitsubishi Chemicals, and Swiss Post.

IT Care Center is an IT Service Management platform that’s simpler, intuitive, and budget-friendly. Our solution ensures rapid implementation and flexible scalability. It has an all-in-one platform, based on ITIL best practices. Your organization can easily customize processes using our low-code framework, and enjoy a customer-first experience with multi-channel support and self-service capabilities. From incident management to advanced analytics and conversational BOT our platform fosters continuous innovation, growing with your evolving needs, whether on-prem or in the cloud. Plug, play, extend, and customize – IT All Comes Together with IT Care Center. Available modules: Incident Management, Request Management, Knowledge Management, Problem Management, Service Catalog, Asset Management, Change Management, Project & Task Management, Event Management, chatbot and low-code platform.

itSMF UK is the country’s leading membership association for service management professionals, providing education, content and networking opportunities. Members range from individuals to large multi-national organisations. We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, we have aimed to enrich the working lives of our members through our annual conference, a variety of member events, online masterclasses and forums, professional guidance, focused content, annual awards, our leadership council, a SFIA-based skills competency framework, communities of practice, maturity assessment service and our newly introduced mentorship scheme.

Ivanti is the platform purpose-built for IT & Security Ivanti is a leading expert in critical IT and security software verticals—and the only solution provider with an end-to-end set of tools for CIOs, CISOs and your organizations. And although our offerings are comprehensive, we’re flexible. Our solutions scale with you and your needs— from foundational to highly complex. Ivanti Neurons—our foundational technology platform—is a cloud-scaled, intelligent hyperautomation layer that enables proactive healing; security that works with your employees, not against them; and provides an employee experience that delights users. Ivanti Neurons delivers an integrated user experience, common SaaS structure, common reporting in business intelligence and more.

At Kaptius, we believe that technology is only as powerful as the people behind it. That’s why we focus on building authentic connections while helping organisations navigate the challenges of digital transformation. As a trusted ServiceNow partner, we streamline workflows, optimise operations, and create solutions that are as adaptable as the businesses we work with.

Kelverion helps customers simplify the automation of manual processes, which transforms IT service delivery productivity. Kelverion drives IT Service efficiency and agility with Microsoft Automation platforms, providing Integrations, ready to deploy automated solutions, services and support for; Azure Automation, System Center Orchestrator, Power Automate, Logic Apps and PowerShell. Achieve Automation and AI Ops with your existing Service Desk without the need for Service Desk platform change. To manage your automated processes we developed the Automation Portal that; is a simple way for your IT Team or End Users to initiate automated processes, manages and reports on the operation and benefits achieved whatever automation tools or techniques you are using, and delivers live updates on automated process status. Find out how Kelverion can wrap your existing Service Desk in Self Service and Automation to Integrate, Automate and Orchestrate IT Infrastructure, Service Management, and AI Ops.

KIX Service Software GmbH develops and markets the service management software "KIX", one of the world's leading open source ITSM systems. More than 400 customers from different industries use KIX for their ITSM, ESM and customer service. KIX is available as a flexible on-premise or cloud solution. In addition to extensive and customizable basic functions (ticket system, asset management, self-service portal, knowledge and FAQ database, reporting, dashboards), KIX offers a wide range of extensions. Professional field service management, automated inventory of hardware and software, 15 ITIL 4 practices, time recording and more can be implemented.

Konversational is a new breed of Elite ServiceNow partner with a specialist focus on Customer Workflow solutions. Our approach merges our unique domain knowledge with our global consultancy experience to create an agile provider focused on relationship and response time to deliver solutions.

Lansweeper, the leader in Technology Asset Intelligence, empowers organizations with a single source of truth, delivering comprehensive asset visibility and actionable insights. Its powerful platform helps businesses unlock the full potential of their technology investments, driving smarter strategic decisions, reducing risks, and enhancing operational efficiency.

LapSafe® is a UK leader in smart lockers and intelligent charging solutions, supporting IT service desks across the public sector, healthcare, corporate environments and beyond. Our self-service smart lockers, powered by ONARKEN® software, help service teams automate time-consuming tasks like device loaning, drop-off & collection, swap-outs, and asset management — all with full audit trails, reporting, and 24/7 access. Whether you're supporting hybrid workforces, reducing admin overhead, or improving IT response times, LapSafe® empowers teams to deliver smarter, faster, and more secure services. As a regular exhibitor at SITS, we’re excited to showcase our latest innovation: AI-powered smart lockers — ensuring every handover is accurate and accountable, with no manual checks required. Visit us at SITS to see how our solutions can streamline your IT support operations.

LocknCharge helps organizations save time by efficiently managing devices and save money by reducing device breakage/theft. Easily charge, store, secure and manage mobile devices with LocknCharge charging solutions and smart lockers. Specifically designed for laptops, tablets, iPads or iPhone devices, our products fit seamlessly into any environment. We have worked with many different organizations to help them successfully deploy mobile devices. Reach your big-picture goals with mobile device charging and management solutions by LocknCharge.

LogMeIn, a leader in remote access and IT management for over 20 years, is known for its secure, AI-powered solutions. Originally rebranded as GoTo in 2022, LogMeIn has returned as the identity for its IT product family, offering LogMeIn Resolve, Rescue, Miradore, and Central. Designed to simplify IT, enhance security, and boost productivity, LogMeIn empowers businesses of all sizes with reliable, user-friendly tools. Learn more at logmein.com.

ServiceDesk Plus is the AI-driven unified service management solution from ManageEngine, the enterprise IT management division of Zoho Corporation. IT leaders can effectively execute and control smart workflows across various business departments and IT functions using ServiceDesk Plus, thanks to its unrestricted extensibility, contextual IT and business integrations, AI-powered ITSM intelligence and single-touch workflow automation capabilities. ServiceDesk Plus combines IT service management essentials, asset management and CMDB with enterprise service management capabilities providing a comprehensive platform for designing, managing and delivering IT and business services. Available both on-premises and as a SaaS solution, ServiceDesk Plus is an ideal choice for organizations looking for a value-oriented Enterprise and IT service management platform that is secure, and scalable. For more information visit www.servicedeskplus.com

Marval: The IT Efficiency Platform for High-Performance Teams Tired of clunky ITSM tools that overpromise and underdeliver? Marval helps IT teams go beyond ticketing to streamline operations, automate workflows, and eliminate inefficiencies—without the complexity. Trusted globally for over 30 years, our platform empowers service desks to deliver faster, smarter support that drives real business impact. 🛠️ Real outcomes, not just dashboards. ⚡ Scalable automation, seamless integrations. 🚀 Built for IT professionals who want to get work done. See why more IT leaders are switching to Marval. Stand 511 | Don’t miss our keynote!

At MarXtar, we provide best-of-breed solutions by partnering with industry-leading vendors and combining their technology with our expertise. Every business is unique, and we ensure you get the right solution tailored for efficiency, scalability, and performance. Our AdminQ service transforms Service Management from an administrative burden into a turnkey, fully managed solution. By handling B.A.U. Administration and Configuration, we reduce internal workloads, enhance service quality, and help businesses save up to 70% compared to hiring a dedicated administrator. With a leadership team boasting over 25 years of industry expertise MarXtar specialises in Systems and Service Management tools, technologies, and best practices.

Your trusted partner in navigating the complex technological landscape.

Mint Service Desk is a comprehensive IT Service Management (ITSM) platform designed to streamline service operations for businesses of all sizes. Offering both cloud (SaaS) and on-premises deployment options, Mint Service Desk provides a flexible and secure solution for managing IT assets, service requests, and incidents. With powerful features such as customizable ticket types, custom fields, and an intuitive user interface, the platform enhances service efficiency and user experience. As one of the few ITSM vendors that still offer an on-premises solution, It caters to organizations with strict data security and compliance requirements. The platform integrates seamlessly with existing IT environments, ensuring smooth adopti

Moveworks is the leading agentic AI assistant, helping businesses transform with a single platform that empowers the entire workforce. Moveworks enables organizations to boost productivity by streamlining how employees across the company find answers and automate tasks. Currently 350+ large enterprises and over 5 million+ employees rely on Moveworks — including 10% of the Fortune 500. Customers include Palo Alto Networks, Siemens, Toyota, Slack, and Unilever. Moveworks surpassed $100M ARR in September of 2024 and has raised $315 million in funding at a $2.1 billion valuation from investors such as Alkeon, Bain, Iconiq, Kleiner Perkins, Lightspeed, Sapphire, and Tiger Global.

Mozaic is a specialist consultancy helping organisations to assess and improve their strategy, delivery and operations. Our experienced team and proven capabilities make us the partner of choice for strategy development, change & transformation design and implementation. We work collaboratively alongside clients to design and implement radical improvements; leading strategy development, leveraging appropriate tools and technology, and facilitating transformations that drive engagement to achieve new ways of working and unlock business value. We have worked with over 100 clients to assess, define, and ultimately transition/transform, including many large public and private sector organisations.

In 2014, Neyo was born in a humble bedroom office, driven by Chirag Karnik’s bold vision to transform how businesses approach ServiceNow solutions. With 25+ years of global experience, Chirag turned challenges into opportunities, building Neyo from the ground up into a trusted partner for businesses in Europe. From modest beginnings, Neyo is the emerging partner for ServiceNow solutions. Headquartered in London, United Kingdom with a subsidiary in Mumbai, India, our passionate team pushes boundaries and delivers innovative, tailored solutions. We guide our clients through every stage of their digital transformation, simplifying complexity and unlocking new growth opportunities.

NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 24,000 customers in 130+ countries. The cloud-native NinjaOne platform simplifies endpoint management, patching, and visibility for environments at any scale. It is proven to increase productivity, reduce security risk, and lower costs. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne was named a Representative Vendor in the Gartner Market Guide for Endpoint Management Tools. It was also named a Champion in the Canalys RMM and PSA Leadership Matrix. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.

For over 38 years, we’ve watched Device Lifecycle Management stifle IT Departments up and down the country. Small businesses, large scale enterprises, public or private sector - the theme is always the same: IT teams are losing valuable time on tasks that really ought to be automated, whilst simultaneously coming under increasing pressure to deliver on big ticket items. But how do you break free from the burden of device management? Burning through your budget to resolve the issue only adds to an already downward spiral of inefficiencies and headaches. And the fixed long-term contracts offered by large service providers just aren’t helpful for many organisations. Something’s got to give. Operating in the Portsmouth area for nearly four decades, Novatech has the answer. Let us remove the burden of device management and IT admin from you and your teams, and help you get back to what matters most.

OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world OpenText™ Service Management (SMAX) uses built-in AI and analytics to automate IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). With a private GenAI virtual agent, our IT service management software empowers users and service agents to find the answers they need, when they need them. Find out more at - https://www.opentext.com/products/service-management For more information about OpenText (NASDAQ/TSX: OTEX), visit www.opentext.com

Pink Elephant is a global Service Management specialist helping organisations accelerate their implementation of Service Management best practices through our training, consultancy, IT Support and ITSM technology services. Our ITSM solutions support our clients with their end-to-end (Enterprise) Service Management initiatives by connecting People, Processes and Technology.

At saasgenie, we are your trusted partners in AI-powered ITSM and CX solutions. With our proprietary implementation frameworks and AI accelerators, we ensure speed, clarity, and measurable ROI for your business. As partners with leading global ITSM vendors, we streamline Enterprise Service Management implementations—hassle-free and fast. From ITIL consultation and AI adoption in ITSM to ITSM implementation and seamless data migration, we support you throughout the SaaS lifecycle.

At SDI our mission is simple; to inspire service desk and support teams to be brilliant! Since 1988, we’ve empowered IT service professionals with innovative training, dynamic events, insightful expertise, and bespoke consultancy services. We proudly established the Global Best Practice Standard for Service Desk in 2000; it is globally accepted as the benchmark for service quality. Our vibrant community spans the globe, uniting members committed to elevating IT service management and delivering exceptional support experiences. Come visit our stand (840) to discover how SDI can help transform your service operations. Join our community on the journey toward brilliance and experience the future of IT service excellence.

Reimagine your ITSM with Servicely.ai At its core, Servicely is a powerful service management platform centred around AI. But it’s more than just another tool; it’s an intelligent system that learns from your best agents, observing how they resolve issues and requests. This knowledge fuels smart machine models that augment your team with automation, improving efficiency and accuracy, while cutting down on call-handling times. The result? Faster, more precise outcomes that drive your business forward, effortlessly.

ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.

SERVIEW is a leading provider of Global Best Practices training and consulting. Since 2002, we have trained over 200,000 participants in ITIL®, PRINCE2®, and more. As a PeopleCert Platinum Partner, we ensure top-quality certification. We offer virtual and in-person training in English and German across the UK, Europe, and the USA. With locations in Germany, the UK, and New York, USA, we support businesses in optimizing IT service management (ITSM) and project management. Trust SERVIEW – your expert for IT best practices.

Setyl is an IT asset and license management (ITAM) platform. The cloud-based platform gives you full visibility and control over your IT assets, licenses, usage and spend, including through 100+ out-of-the-box integrations with your existing tech stack. Use Setyl to manage hardware assets, software applications, licenses, vendors, admins, users and spend in one place — helping you to: ✓ Streamline and scale your IT operations, including employee onboarding and offboarding. ✓ Eliminate wasted IT spend. ✓ Safeguard against compliance and audit risks, including ISO 27001 and SOC 2.

Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with existing tools like Slack and Teams, Siit eliminates complexity, accelerates resolution times, and transforms internal support into a strategic advantage.

SolarWinds is a leading provider of simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid network environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. Our focus on the user and our commitment to excellence in end-to-end hybrid IT management have established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management

Spectrum Groupe is a distinguished Atlassian Platinum Solutions Partner, specialising in the full suite of Atlassian products and services...from License Management and Consultancy to custom Marketplace Apps and beyond. Visit our stand to explore our latest innovations in delivering JIRA Service Management solutions tailored at Enterprise level and growing businesses.

Splashtop's all-in-one remote access and support solution allows IT to consolidate multiple tools by getting a single platform to provide remote access to end users, manage and monitor endpoints, and provide helpdesk / service desk support. IT can leverage service desk capabilities to enhance technician management and efficiency to provide an improved support experience. They can also integrate remote support with traditional ITSM platforms to streamline workflows and reduce end-user downtime.

With 30 years of expertise, Sunrise Software is a trusted leader in IT service management. Part of the Volaris Group, Sunrise delivers scalable, adaptable solutions for businesses, Managed Service Providers, and Shared Service teams. From incident management to asset handling, Sunrise streamlines IT operations and ensures peak efficiency, acting as a life-long partner in your success.

SuperOps is the first agentic AI-powered unified PSA-RMM platform purpose-built to empower Managed Service Providers (MSPs) to deliver exceptional service and drive business growth. The scalable platform unifies Professional Services Automation (PSA) and Remote Monitoring and Management (RMM), and has Network Monitoring, IT Documentation, and Project Management built in. MSPs now have a comprehensive solution to streamline operations and enhance efficiency. By leveraging agentic AI capabilities, SuperOps enables MSPs to proactively monitor, manage, and secure their clients' systems, data, and networks. The platform's intuitive design simplifies complex IT environments, allowing service providers to focus on growth and customer satisfaction. With a commitment to continuous innovation, SuperOps offers a wide portfolio of integrations with leading technology providers, ensuring MSPs can expand their service offerings and stay ahead in a rapidly evolving industry. Built for the age of AI, SuperOps is powering the operations of MSPs in 104 countries. Discover how SuperOps can transform MSP operations by visiting superops.com.

SysAid is on a mission to liberate organizations by putting AI to work for them and their people. We orchestrate service management across organizations with generative AI that taps into specialized data accumulated from thousands of customers and millions of users. With zero setup requirements, our conversational AI manages employees’ requests, assists with queries, and accelerates the resolution of issues. With intelligence and ease infused into the workday, productivity thrives so that employees can focus on what they’re meant to do, and organizations are free to fulfill their purpose. With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries. For more information, please visit www.sysaid.com

Since 2010, Systeral has been redefining IT service management by seamlessly integrating vendor management, service delivery, and asset management into a unified platform. Emerging from Youcall-it.com, we've crafted a robust ecosystem that empowers businesses to thrive in a dynamic global marketplace. Our modular platform integrates the Service Hub, Connectivity Hub, and Inventory Suite, with combined capabilities available through all three systems. As a Verified Marketplace, Systeral connects IT service providers with clients, fostering trust and transparency. With innovative SaaS solutions, real-time connectivity, and integrated communication tools, Systeral is at the forefront of transforming IT operations.

Trust Tanium for every IT and security workflow that requires detailed endpoint data.

TOPdesk is the only service management solution that combines a ready-to-go tool with dedicated in-house experts. We don’t just create software for consistently great service delivery. We make sure you can achieve your goals, step by step. Whether you want to focus on self-service or join forces with other service teams, our people have loads of best practices to share. Because our software is easy to use and maintain, you can continue to make improvements yourself. Need some more help? We’re just a phone call away and always willing to offer guidance. Let’s make service happen together!

Our mission is simple: we are here to help companies master incident response. We created the world's first AI-driven incident management simulation that helps teams build confidence, sharpen their skills, and stay cool under pressure - no matter the incident. It enables entire teams to master incident response, reducing downtime while developing expertise in leadership skills, scoping, incident mechanics, communication, escalation, security awareness, and technical knowledge. After 15 years as sleep-deprived software engineers on support rotas for financial trading platforms, we know the pressure firsthand. We learned the hard way: investing in tools means nothing if your team isn’t prepared. That’s why we created Uptime Labs - turning stress into something manageable, and fun, by gamifying the training. Looking to hone your skills and improve your uptime? Our platform: 1. Improves customer interactions: delivers better support experiences and boosts customer satisfaction. 2. Strengthens knowledge management: enables more first-time fixes without escalating to SREs. 3. Creates measurable performance: track your team’s progress, wherever they are located, and comply and evidence a formal incident response training plan. If you want to mitigate risk, or discuss what risk looks like, get in touch or visit us at our stand.

Valiantys transforms how organizations work by delivering expert solutions that increase enterprise and team agility. Valiantys unlocks the full value of Atlassian’s System of Work, helping customers revolutionize product development, streamline enterprise service management (ESM), and accelerate cloud transformation. Federal and highly regulated organizations trust Valiantys to help them maximize the potential of Atlassian solutions and reach their goals. More information about Valiantys is available at www.valiantys.com.

Protect your Business with Our Cutting-Edge MDR Solution Protect your business around the clock with our cost-effective Managed Detection and Response (MDR) solution, powered by a dedicated 24/7 SOC. Built for businesses needing enterprise grade security without the enterprise grade cost, our MDR service combines cutting-edge AI technology, threat detection, rapid response and expert remediation at an affordable price. Harnessing AI to identify and neutralise threats faster and more accurately, our 24/7 SOC provides real-time monitoring and analysis to stop attacks before they impact your business. Visit our stand to see how our affordable MDR solution integrates seamlessly into your environment, enhancing your cybersecurity posture and delivering unmatched protection for your systems.

At Watch This Sp_ce, we’re leading a workplace rebellion. The old ways are out—our human-centered, inclusive approach is in. We believe the future of work is human-centered, sustainable, and inclusive—where wellbeing and balance drive both happiness and profit. We help organisations drive growth through practical inclusion strategies, diversity and inclusion training, and talent programmes. Start with our free Inclusion Journey Location Finder. That will lead you to our workplace rebellion for more inclusive workplaces. Buy our book, and visit us at stand 180/1550. Join the movement today!

Workativ automates employee interactions using AI Agents. Train, test, and deploy agents effortlessly for websites, Slack, MS Teams, and more. Stay on top of employee support with shared inboxes, advanced AI workflows, analytics, and seamless integrations—all without coding. Workativ serves Top 500 enterprises in tech, finance, govt, and beyond, looking to enhance employee support and engagement with AI-Agent driven solutions. Workativ ensures top-notch security with ISO 27001, SOC 2, HIPPA, and GDPR compliance, making it a trusted choice for enterprises worldwide. Key Features:- AI Agent Studio - Build AI agents for HR & IT to automate responses, reduce manual work, resolve faster, and enhance user experience. AI App Workflows - Integrate AI agents into your HRIS and ITSM apps to automate onboarding, access provisioning, and ticket resolution workflows. Knowledge AI GPT - Leverage AI Search to quickly find and deliver accurate responses from multiple knowledge sources like SharePoint, Confluence and more. Live Chat Inbox - Bring human agents in the loop with AI agents for live chat assistance.

Xurrent helps organizations simplify and optimize their IT processes, enabling teams to focus on what matters most — delivering exceptional customer value. Whether a growing business or large enterprise, our scalable solutions are tailored to meet your specific needs, helping you achieve operational excellence with ease. Learn more at www.xurrent.com.