Company Description

Hornbill is a UK-based service management software vendor with a clear mission: making life at work better. Our cloud ESM and ITSM platform brings a unified service experience, codeless workflow automation, and collaboration together in one modern, intuitive experience. Designed to remove friction from everyday work, Hornbill empowers organisations to automate routine interactions and processes at scale to deliver faster, more human service experiences across IT, HR, facilities and beyond. Hornbill’s low-code approach empowers teams to design and adapt services and workflows quickly. Agentic and generative AI capabilities help accelerate resolution, generate knowledge, and reduce manual effort. With practical, value-driven AI built directly into the platform, Hornbill focuses on outcomes—not hype. Trusted by organisations that want simplicity without compromise, Hornbill combines deep service management expertise with modern cloud architecture to help teams work smarter, move faster, and spend more time on work that truly matters.