Company Description

SDI has been inspiring Service Desk and support teams worldwide to be brilliant since 1988. Through training, events, consultancy and online resources, we help IT service professionals to develop new skills, connect with peers, lead with confidence and continually improve service desk performance. SDI sets the globally recognised Professional Standards for Service Desk Analysts and Service Desk Managers to ensure up to date best practice is built in to our training courses. We also work with a team of ITSM experts to regularly update our Global Best Practice Standard for Service Desk, which underpins the Service Desk Certification programme. Come and see us to discover how SDI can help you transform your service.