Company Description

Biomni, part of The Illuminet Group, specialises in AI-driven automation solutions that enhance IT service management and business efficiency. Its flagship product, Tenjin, transforms the service desk experience by leveraging Conversational AI, Large Language Models (LLMs), and Natural Language Understanding (NLU) to provide seamless, intelligent self-service. Designed to reduce service desk workload and eliminate the need for service tickets, Tenjin enables employees to interact with multiple data sources, enterprise systems, and knowledge bases via an intuitive conversational interface. It automates repetitive tasks, deflects tickets, and enhances knowledge management—improving service resolution times and productivity. With pre-built integrations for ITSM, HR, CRM, and Finance systems, Tenjin seamlessly fits into existing enterprise ecosystems. Visit Biomni, stand 380, at SITS 2025 to see Tenjin in action and discover how it can revolutionise IT service management, optimise workflows, and enhance the employee experience.