KIX Service Software GmbH develops and markets the service management software "KIX", one of the world's leading open source ITSM systems. More than 400 customers from different industries use KIX for their ITSM, ESM and customer service. KIX is available as a flexible on-premise or cloud solution. In addition to extensive and customizable basic functions (ticket system, asset management, self-service portal, knowledge and FAQ database, reporting, dashboards), KIX offers a wide range of extensions. Professional field service management, automated inventory of hardware and software, 15 ITIL 4 practices, time recording and more can be implemented.