Company Description

BRC is a trusted, independent consultancy with deep expertise in ITSM and ESM. With a proven track record, we help organisations navigate complex challenges, drive change, and improve operational maturity. We primarily focus on strategic short-term engagements that deliver immediate value. We deliver health check assessments, workshops, audits, and advisory services that support sustainable improvement. We help organisations make informed decisions, accelerate change, and achieve lasting success. Our expertise is in IT Service Management (ITSM) and Enterprise Service Management (ESM) and covers areas such as: ITIL, organisational change management, service catalogue, target operating model, service strategy, business and service transformation, data and business analytics, business case and cost/benefit analysis, ITSM procurement, market intelligence, SLAs, XLAs and experience management. We deliver service desk development, assessment and certification (with SDI).