1 in 5 runs ends up on a substitute vehicle. Driver absent, coach off the road, inspection overrunning. Happens every day. DispatchAssist™ plans for known outages and suggests the best alternatives from all available vehicles. Last minute, SmartAssign™ reassigns to the vehicle that runs the route. ETAs recompute, passengers stay informed. AI Decision Support, built for 2027, trusted since 2014.